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Understand Our Terms and Your Rights

When you open an account with neo 177, you agree to a set of straightforward rules designed to protect your account, your deposits and your withdrawals.

Account verification and accessPayment and withdrawal rulesData protection practicesSupport and dispute resolution

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What Our Terms Cover

neo 177 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern how you use neo 177, from the moment you register through every deposit, withdrawal and session. We cover account eligibility, which depends on local law, and the responsibilities both you and we hold during play. When you fund your account via DANA, OVO,

1
GoPay or QRIS, those transactions are subject to our payment terms and your payment provider's rules. Withdrawals require identity verification before we process them, and we keep records of all transactions for compliance and your protection. If a dispute arises, we have a clear escalation path
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— first our support team in Surabaya, then a documented review process.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

Contact Us About Account or Policy Questions

Live Chat Support Reach our team via live chat inside your account dashboard. We're available 24/7 to answer questions about your account terms, payment holds or withdrawal verification steps.

Email Support Send detailed questions to our support inbox. We respond within 4 hours on weekdays. Include your account number and the specific term or rule you want to clarify.

Account Settings View your terms summary, linked payment methods and data preferences directly in Settings under Account & Compliance. Update or request changes to your information there.

HOW WE PROTECT YOU

Security, Data and Your Rights

Account Security

We encrypt your login credentials and store them on secure servers. Every deposit and withdrawal request logs your IP address and device type. If we spot unusual activity, we pause the transaction and ask you to verify via email or SMS.

Data Retention

We keep your account data, transaction history and personal information for 7 years after your account closes, as required by regional law. You can request a data export anytime from Settings.

Cookie and Tracking

We use cookies to remember your login, game preferences and session state. We do not sell your data to third parties. You can disable non-essential cookies in your browser or in our Privacy section.

Account Closure

You can close your account anytime from Settings. Any balance remains yours; we process withdrawals within 2 business days. We store the closure record for compliance.

Dispute Process

If you believe a charge is wrong or a withdrawal was blocked unfairly, open a dispute ticket in Help. We investigate within 5 business days and provide a written resolution.

Data Request

You can request a full copy of your personal data, edit incorrect information or ask us to remove your account from future marketing emails — all from Account Settings or by contacting support.

Your Terms Questions Answered

Your balance stays in your account indefinitely. We don't expire deposits or claim unused funds. If you close your account with a balance, we refund it to your original payment method — DANA, OVO, GoPay or the bank you transferred from — within 2 business days.

During withdrawal, we ask for your government ID number and a recent bank statement or utility bill matching your registered address. This typically takes 10 minutes to submit. We verify within 1 hour on business days, faster on weekends when our Jakarta support team is online.

No. Our terms allow one account per person. If we detect multiple accounts under the same identity, phone number or device, we may pause all of them pending verification. We do this to protect you from fraud and keep the lobby fair.

Contact support immediately via live chat or email. Provide your account number and your registered phone number. We'll verify your identity and reset your access, usually within 30 minutes during support hours.

Your daily withdrawal limit depends on your account age and history. Verify your specific limit in Settings under Withdrawal Limits. First-time withdrawals are capped at your verified deposit amount. Limits reset at midnight Jakarta time.

Report it to support immediately via live chat. Include the transaction date, amount and payment method. We'll freeze your account, investigate within 2 business days and reverse any confirmed fraudulent charges to your original source or account balance.

We retain your account history, transactions and personal information for 7 years, as required by local law and payment compliance rules. You can request a data export before or after closure. We delete cookies and tracking data 30 days after closure.

Understand Our Terms and Your Rights

Contact Us About Account or Policy Questions

Security, Data and Your Rights

Account Security

Data Retention

Cookie and Tracking

Account Closure

Dispute Process

Data Request

Your Terms Questions Answered

01 What happens if I deposit money but don't play it right away?

02 How do I verify my identity before I can withdraw?

03 Can I have more than one account?

04 What if I forget my password or lose access to my email?

05 Are there limits to how much I can withdraw in one day?

06 What should I do if I see an unauthorized transaction?

07 How long do you keep my account data after I close my account?

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