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Understand how neo 177 protects your account and data

When you open an account with us, you're entering a relationship built on clear terms and transparent practices.

Account security verified at loginData retention policy posted hereDANA, OVO, GoPay and QRIS payment protection
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neo 177 Understand how neo 177 protects your account and data
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Legal support channels and contact paths

Questions about your rights, our terms, data handling or account closure come up. We've built multiple ways to reach us so you get clarity without friction.

Live Chat Support Open the chat widget on your account page. Our team answers legal and account-term questions Monday–Friday, 08:00–20:00 WIB, and Saturday–Sunday 10:00–18:00 WIB.
Email Request Send account closure, data requests or legal questions to [email protected]. We log all requests and aim to respond within one business day with next steps.
In-Account Messaging Log into your neo 177 account, go to Settings > Legal Requests, and submit your question directly. You'll see response status and timelines on the same page.
HOW WE PROTECT YOU

Data security, privacy and your account control

Your personal information—name, email, payment details—is encrypted in our database and accessible only to our operations team on a need-to-know basis.

Encryption & Storage

Your data is stored on secure servers with AES-256 encryption. Payment details are tokenized and never held in plain text. Access logs are kept for one year.

Session Cookies

We use cookies to maintain your login session and remember your preferred language and game view. Analytics cookies help us see which pages are used most; you can opt out in your Settings.

Two-Factor Authentication

When you request a withdrawal or change your password, we send a one-time code to your registered email or phone. This extra step blocks unauthorized account changes.

Data Retention & Deletion

After you close your account, we retain transaction records and account history for three years to comply with financial regulations. Personal details are deleted after that period.

Third-Party Sharing

We do not sell your data. We share payment details only with DANA, OVO, GoPay and QRIS for transaction processing. Fraud detection may require sharing with local payment authorities.

Right to Access & Change

You can request a copy of all data neo 177 holds about you, update your profile details, or ask for certain data to be deleted. Email [email protected] with your account ID and request type.

Frequently asked questions about terms, rights and account rules

Log into Settings, go to Account Closure, and select your reason. We'll freeze your account immediately and process any outstanding balance within 5–7 business days. Your data remains on file for three years for compliance, then is purged.

Yes. Contact [email protected] with your account ID and request 'data subject access request'. We'll compile your personal data, account history, transaction logs and cookies in a file and email it within 14 days.

Game logic is transparent in each room's terms. If you believe a bet was settled incorrectly, open a support ticket with your game ID and time. Our team reviews the server log and studio record. If we find an error, we credit your account. Disputes are handled within 5 business days.

We coordinate with your payment provider. Open a support ticket immediately with your transaction ID from your wallet app. We verify the payment status with the provider and either credit your neo 177 account or help you file a reversal claim within 48 hours.

Where local law permits, we operate our platform. Access and eligibility depend on local law in your region. Our payment processing complies with payment-provider rules. We do not make claims about government licenses we cannot verify.

Log into Settings > Profile. You can edit your email and phone directly. Name changes require identity verification—upload a copy of your ID and we'll review it within 24 hours. Payment details are updated the same way.

Contact support immediately. We'll freeze your account, review login activity and IP addresses from the past 30 days, and restore any unauthorized transaction. Change your password and enable two-factor authentication once we've secured your account.

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